Several reports appeared on Twitter, as can be seen below, from players who tried to return the game. Sony said that when the game has already been downloaded, it is no longer possible to claim a refund.
So, today’s update, Sony support declined another refund for Cyberpunk2077. They said that even if the developers say it is refunded, they will not. He lied about the game not being broken and he lied about what the CDPR said. You are stuck with a broken game, wait until it is fixed.
I was requesting a refund for Cyberpunk 2077 in online chat. I was denied and the conversation ended rudely. The game has been downloaded, but I cannot play because it is in trouble and my mission will not be completed. Therefore, I cannot progress. I'll call my bank if there's no help.
At another time, the PlayStation attendant asked the player to wait for the two major updates promised by CD Projekt RED - in January and February - after that; the game would be better.
The PlayStation continues to reject requests for reimbursement by the PSN for Cyberpunk.
It remains to be seen whether Sony will make a case for Cyberpunk 2077 special and allow reimbursement for all players who have had the affected experience in the game. For physical versions of the title, you need to talk to the retailer.
More information from the CDPR press release on Cyberpunk 2077
For those who are having problems getting a refund, the developer opened a communication channel by email “ helpmerefund@cdprojektred.com ”. But keep in mind: the deadline for contact is December 21, 2020.
The Polish studio promised that it would bring constant improvements to Cyberpunk 2077 and asked: "for a second chance" to fix the game.
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